We want to help one million small businesses get online with proper websites, without breaking the bank. If we've been in touch, whether that was a phone call or an email, this page is for you. It explains what we're doing, how we found you, and exactly what happens next.
There are millions of brilliant small businesses out there. Bakers, plumbers, dog groomers, decorators, accountants. People who are genuinely great at what they do. And a huge number of them have no website at all, or one so old it creaks when you open it.
It's not because they don't care. It's because proper websites have always been too expensive, too complicated, or buried in jargon. So we set ourselves a target that sounds slightly mad: help one million small businesses get online. Hand-built websites at a price that actually makes sense, from a team that sticks around afterwards.
If we've called or emailed you, you're probably wondering how a stranger got your details. Fair question. We'd wonder too. Here's the honest answer.
Someone on our team was looking around Google Maps at local businesses, the same way a customer would, and came across yours.
A leaflet through the door, an ad in the village newsletter, a card pinned to the noticeboard in the post office. We read them all.
Your phone number or email address on the side of your van, painted in your shop window, or printed on the sign outside. If it's out there for customers to see, sometimes we see it too.
No bought lists. No data brokers. No calls to numbers on the TPS register. Just a person who spotted your business, thought "they deserve a better website", and wrote your details down.
A real person picks up the phone or sends a short email to introduce ourselves. If you're curious, we'll design a preview website to suit your business, so you can see it rather than imagine it. No pressure, nothing to pay. Worst case, you get a free look at what's possible.
Like it? Get in touch and we'll make whatever changes you want, get you live, and look after it from there. Not interested? Tell us and we'll delete your details, take you off our list, and never contact you again. Ever.
If we don't hear back, we take the hint and leave you alone. No chasing you round the internet. That's the whole deal. And if you change your mind, just get in touch and we'll help with whatever you need.
Websites are the heart of it. We design them, build them, and look after them so you never have to think about hosting, updates, or security again.
But we can look after the whole digital side of your business. Sorting out your email and keeping it running. Social media and newsletters, if that's your thing. And if you've got something more complex in mind, like custom software, we've got plenty of experience there too.
The point is to make your life easier, at a price that doesn't break the bank. Small businesses deserve that too.
Everything above is the story. This bit is the same information again, written so it does its legal job. UK data protection law (UK GDPR) says we have to tell you certain things when we hold your details. Here they are, in plain English.
Cawston Digital is the data controller, which is the legal way of saying your details are our responsibility. We're a fully remote team, so the best way to reach us is email: [email protected].
If we've been in touch, this is what we have:
Your business name so we know who we're talking to.
Your phone number or email address found somewhere public, in the ways described above.
A few business details like what you do and roughly where you are, so our email isn't useless to you.
All of it was found by a real person, in public, in the ways described above. Nothing was bought, and nothing came from anywhere private. We don't keep details forever either. If nothing comes of our email, your details get deleted rather than sitting in a database gathering dust.
Two laws cover this. UK GDPR covers us holding your details at all, and the basis we rely on is called legitimate interests. In plain English: we're a business that builds websites, you're a business we genuinely think we can help, and the law allows that kind of introduction as long as we're open about what we're doing, make it easy to say no, and stop the moment you do. This page is the being-open-about-it part.
The rules on how we're allowed to reach you come from a law called PECR. For phone calls, that means we check every number against the Telephone Preference Service before we dial, and we never call a number registered there. For email, we only send unsolicited email where those rules allow it. Otherwise, we pick up the phone first.
Say so on the phone, reply to our email, or send anything at all to [email protected] telling us you're not interested. We'll delete your details and never contact you again. No forms, no "are you sure", no sneaking back onto the list six months later.
You can ask us what we hold about you, ask us to correct it, ask us to delete it, or tell us to stop using it altogether. Just email us and we'll sort it. No forms, no hoops, no waiting three weeks for a reply.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk. We'd obviously rather you told us first so we can put it right.
For how we handle data generally, see our privacy policy. The short version: we don't do anything weird with it. Honestly, none of this comes from a legal manual. We're just trying to be the kind of company we'd want to hear from ourselves, so we treat people the way we'd want to be treated.